Juha Ketola

KEY EXPERTISE

Juha is a senior program lead with extensive global experience in driving complex IT transformations and transitions, process digitalization, and IT service management to enhance operational continuity and effectiveness.

He has a proven track record of driving both IT infrastructure and business transformations across diverse technologies, solutions, and industries.

Juha is skilled in cross-functional process automation for technical service operations, improving customer experience and efficiency.

SECTOR AND FUNCTIONAL EXPERIENCE

Sectors

Technology, Telecommunications, Military

Functions

IT, Supply Chain, Service Management, Program Management, Portfolio Management, Process Management, Product Management, Sourcing, Architecture, Crisis Management

Processes

Customer Care and Support, Process Development and Automation, Reporting