"Hopefully you can answer “yes, I do.” The responsibilities related to your organization’s business continuity management are clearly defined. You have approached the topic holistically, invested in prevention, ensured the ability to operate during disruptions, and planned for controlled recovery afterward. This also applies to severe disruptions."
"Leadership commitment can be the key success factor for an ERP transformation. With consistent presence, the ERP program key messages get enforced in the organization. The “evidence” of the management commitment improves the transformation execution"
"Process" is a term which means different things to different people. In this post, though, with "Business Process" I am referring to a set of interrelated activities that gets initiated by a triggering event, and achieves a specific outcome for the customer and stakeholders. While not exact quotation, this directly draws from the excellent book on the topic, "Workflow Modeling" by Alec Sharp. I cannot recommend this book enough!